Help

Contact details

Address:

Office hours

Please note that office hours are between:

10:00 and 16:30 (GMT) - Monday to Friday

Excepting bank holidays and other public holidays. However support is offered 24/7 by email at support@oltinternational.net

Check your device is compatible

Click on the icon below to check your device for compatibility issues (Opens in new window).

Service report

No major issues reported.

Minor issue identified. If using an older Mac OS (e.g. El Capitan or Yosemite) and Chrome version 65.0.3325.181 or above, has issues on animations not appearing. Clicking anywhere will reveal them. We recommend using Safari browser instead until Chrome is fixed or upgrade your Mac to Sierra or higher.

Microsoft Internet Explorer 7, 8 and 9 Users

IE 7, 8 and 9 are now outdated browsers and may not support many of the features included on this web site. We are unable to support the IE 7 or 8 Web browsers and cannot guarantee that features will work if you are using them. We advise you strongly to upgrade to a different browser, IE 10 or later.

Please note that we are unable to offer technical phone support or help regarding issues with IE 7, IE 8 or IE 9.

Forgot your password or username? Can't log in?

Please click this link to retrieve your log in details.

Please note that we cannot offer phone support for forgotten log in details.

Change your email address

This can be changed once you have logged in. Your tutor can also do this for you. Once logged in click on Account.

Videos will not display on a school LAN

Video content is streamed. Occasionally streaming video content is disallowed on a local area network.

A local technician can change the proxy settings to enable streaming video. The addresses from which our videos stream are:

• vimeo.com
• *.vimeo.com
• *.vimeocdn.com
• *.akamaihd.net
• hopx.cedexis.com

Note the * wildcards!

Please supply this to the local technician who should then be able to allow the video to stream.

Flash issues (for Internet Explorer 9 or below only)

Flash is only used to play videos in Internet Explorer 9 or below.

Some browsers require Flash to be installed correctly, click to go to the Adobe Help page for help on flash issues.

You may need to uninstall Adobe Flash, then reinstall (Restart may be required).

Flash is generally deprecated, replaced by HTML5. Please upgrade to a newer browser version such as Internet Explorer 11 or Google Chrome.

Hardware Acceleration issues

If all above is working yet still cannot view videos, try disabling the GPU acceleration in your browser.

Click on the browser you're using to find out how:

• Internet Explorer
• Google Chrome
• Firefox
• Safari
• Opera

To check your device for compatibility issues click here

Minimum system requirements

You must have

• An adequate internet connection speed (above 0.5 Mbps)
• PC OS Windows (Running a browser later than IE10) or MAC OS desktop, laptop device
• Web browser equivalent to or later than IE 10, Google Chrome or Firefox
• A sound card (to hear video)
• iPad/tablet device with internet browser
• Smart phone with internet browser
• Anti-virus software running latest databases
• If using a Local Area Network (LAN) then permission may be necessary to receive our auto email system and the system should be tested for compatibility before embarking in a course
• If using our built in email system an email client such as Outlook/Express or similar must be installed

Change text size/screen colour

You can alter the websites colour scheme to one more comfortable to you by selecting the accessibility icon located at the top of the page, then choose a colour scheme.

Accessibility icon.

To change text size and background colours in your browser please go to:

w3.org/WAI/changedesign

OnLineTraining Ltd can accept no responsibility for any external web site content. Here is another link to a FREE app that will help you adjust your computers screen colours. Screen Tinter Lite will change Microsoft Word's colour scheme automatically but you will need to take extra steps to make it work with Internet Explorer, Firefox or Adobe Reader.

bltt.org/software/screentinterlite/index.htm

Local computer issues

PLEASE NOTE: OnLineTraining Ltd is unable to resolve local issues with computer installations as a result of local computers/systems not performing to our minimum specifications. Please DO NOT ring our helpline for local issue resolution, contact your local IT support.

OnLineTraining Ltd does not endorse specific Web browsers and does not recommend one browser over another. While some common browsers are included in this page, mention of a specific browser does not imply endorsement or recommendation.

Minimum specifications:

• An adequate internet connection speed (above 0.5 Mbps)
• PC OS Windows (Running a browser later than IE10) or MAC OS desktop, laptop device
• Web browser equivalent to or later than IE 10, Google Chrome or Firefox
• A sound card (to hear video)
• iPad/tablet device with internet browser
• Smart phone with internet browser
• Anti-virus software running latest databases
• If using a Local Area Network (LAN) then permission may be necessary to receive our auto email system and the system should be tested for compatibility before embarking in a course
• If using our built in email system an email client such as Outlook/Express or similar must be installed

Browsers

OnLineTraining Ltd cannot resolve local computer issues caused by packet loss on a local area network or resolve local computer issues.

Check what browser you currently have by going to whatsmybrowser.org

You can freely download all browsers by following the links below:

• Microsoft Windows Explorer
• Mozilla Firefox
• Opera
• Apple Safari
• Google Chrome

Clear browser cache

Every web browser stores a cache of the websites you visit (e.g. HTML pages, images) to reduce bandwidth usage and server load. This is called the browser's cache. Clearing it occasionally can make some websites run smoother and free up space on your computer's hard drive if it's running low.

Since every browser is different, the following sections will outline the steps involved in clearing the cache for several popular web browsers.

February 27th is National Clear your Browser's Cache day; although you should do it more than once per year. Click on a link below to find out how to clear the cache for your browser (all links opens in new window):

• Internet Explorer 9, 10 and 11
  • Internet Explorer 8
• Firefox
  • Firefox 4.0 / 5.0 / 6.0 +
  • Firefox 3.5 / 3.6
• Chrome v10 +
• Safari
  • Safari for Mac OS X
  • Safari for Windows
  • Safari for iOS, iPhone and iPad
• Opera
• Mozilla SeaMonkey
• Konqueror
• Warnings
• Tips

OLT webinar connectivity guide

To ensure you can enjoy our webinar experience to the full, please ensure that you complete the following steps prior to the start of the webinar:

• Use Google Chrome to connect to our Webinars (if possible) as other browsers may cause connection issues
• Connection issues are related to the Web Browser. The system can become ‘confused’ if you try to login more than three times. At this point, you will be ‘kicked out’ and will need to do the following:
  • Close your browser/clear cache before trying to use the link to join, again.
  • Check your firewall allows GotoWebinar to access your audio and video.
  • You can also contact us directly during transmission (sandra@oltinternational.net) to resolve login issues.